When will BSNL overcome its shortcomings and come at par
with its competitors like Airtel, Tata, or Reliance in providing broadband
connection? Well let’s just leave reliance too, since they are equally bad.
The only reason I switched to BSNL was because Airtel was not available in my new locality.
Since I have mainly used Airtel (used for 3 years, then changed house in an area where feasibility was not there), I would like to compare all the Cons of BSNL which are actually strengths of Airtel.
Pros – BSNL has most widespread area coverage and
feasibility
Cons – Poor service quality, Costly plans, Corrupt Linemen
who only work if they get paid some amount, and sometimes even then they
will not work.The only reason I switched to BSNL was because Airtel was not available in my new locality.
Since I have mainly used Airtel (used for 3 years, then changed house in an area where feasibility was not there), I would like to compare all the Cons of BSNL which are actually strengths of Airtel.
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Comparison
point
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Airtel
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BSNL
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New Connection process
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Getting a new connection was so easy
with Airtel; everything was done from home. All I had to do was raise a
request on their website and next day I got a call and same day my documents were
collected. And I got net within 3 days.
|
Even after 20 days, net has not been
provided and getting landline connection was no easy process either.
Even though they have built a website
and provided features like online lead request for new connection etc., these
requests are not attended quickly. The webpages have JavaScript issues which
cause failure in form submission multiple times. Finally, I had to visit a
CSC and fill the form all over again. Then also, no one called for 1 week and
only after going to CSC again some person was sent after 3-4 days to give the
connection. That fellow only did the wiring and took money stating wire cost
and work done by two people. Even then I had to call him multiple times to
start the landline and net have not yet been activated.
|
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Lineman / Service Quality
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Trained Professionals.
The service people would always stick
to their SLAs, spoke politely and NEVER ask for bribes. They were even ready
to visit to rectify problems on times which suit the customers but were after
their office hours. Biggest advantage is that all this service is free of
cost from Airtel. No hidden cost.
|
Totally un-professional behavior.
First they will work only from 10-5 from Mon-Sat, so most of us have to either
take off or wait for Sat to let them in. Then also they need money just
because they visited your place, irrespective of if the problem is rectified
or not.
(I am thinking about filing a written complaint against them)
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Lodging a Complaint for dead phone
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You can raise request from Airtel
mobile or any other mobile by calling customer care.
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There are no customer care numbers
which can be dialed from mobile. All numbers are given which can only be
dialed from another BSNL landline phone.
|
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Costly Plans
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Since plans keep changing, so I will not
quote any plan here. But Airtel provides same speed in almost half or
three-fourth of the cost, compared to BSNL.
| |
All in all…I just want to say that I miss you …my Airtel
broadband. Next time when I switch house, I need to check the Airtel
feasibility first.
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